Customer Service Spotlight: Meet Charlie

by | Aug 6, 2019 | About ACE Recycling

ACE Recycling is an ultra-small business with only three employees, plus husband and wife owners Shelby and John Maguire. With a small company, a few things are vital: strong communication, flexibility, and teamwork. We at ACE Recycling wear many hats, often having to adjust on the fly. This is especially true as we have grown and implemented new procedures. There are new systems to learn, problems to solve, and responsibilities to take on with this growth, all without compromising customer service. No one has met this challenge more than the ACE Recycling office manager, Charlie Houston. When Shelby and John took over the business, they “inherited” Charlie, and nothing has been more valuable! She has proven to be hard-working, flexible, and willing to take on new challenges with enthusiasm! We would like to take the time to introduce Charlie so you can put a face to the voice you hear when you call ACE.

Charlie has many responsibilities at ACE Recycling, but her most important is customer service. She answers the phone and is on the other end of the info email address. Additionally, Charlie coordinates the pick-up schedule and manages your customer portal and the ticket you receive once you have scheduled a pick-up. She takes her position very seriously, with her number one priority being the customer. Adamantly making sure reports are uploaded promptly, she maintains the “flow” of ACE Recycling. She is invested in ACE Recycling and our customers. As such, she is never afraid of a challenge, staying late to finish a project or learning new things. We are lucky to have her!

Charlie Houston

Charlie Houston

Office Manager

Originally from Bethany, Missouri, I have been in Phoenix for 22 years, minus a year and a half in Washington state. I have four sisters and two brothers, who have given me ten nieces and nephews. I have two great-nephews and one great niece.

I have over 20 years of experience in customer service. I enjoy making people smile and creating relationships with customers. My experience working in restaurants, receptionist positions, and everything in between has taught me the value of a hassle-free customer experience. I’m the Head of Amazingness here at ACE Recycling! I do everything from answering the phones and scheduling your pick-ups to data destruction and sending out reports. I enjoy learning new things, which comes in handy when you’re working with computers. In my spare time, I enjoy reading, cooking, and hiking.

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