Refund and Returns Policy

We appreciate your trust in us and hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

STANDARD RETURN POLICY

Items covered by ACE Recycling’s Standard Return Policy, those items for which ACE Recycling states, “This item is covered by ACE Recycling’s Standard Return Policy,” can be returned for a refund or replacement.  You must request a return within 30 days of the invoice date.

CONSUMABLE PRODUCT RETURN POLICY

Items covered by ACE Recycling’s Consumable Product Return Policy, those items for which ACE Recycling states, “This item is covered by ACE Recycling’s Consumable Product Return Policy,” cannot be returned.  Consumable products may include but are not limited to printer ink, toner cartridges, gift cards, CD/DVD media, etc., that are consumed once they are used.

MANUFACTURER SEALED RETURN POLICY

Items covered by ACE Recycling’s Manufacturer Sealed Return Policy, those items for which ACE Recycling states, “This item is covered by ACE Recycling’s Manufacturer Sealed Return Policy,” can be returned for a refund or replacement.  You must request a return within 30 days of the invoice date. The item(s) must be returned with the original manufacturer’s packaging and all components.

Return Guidelines

All returns must meet the overall guidelines in order for the individual return policy to apply.

  • You must request a return within 30 days of the invoice date.
  • Products returned to ACE Recycling in any of the following conditions are not eligible for return:
    • Any product that does not exhibit the described reason for return (i.e., return indicated for not powering on and works properly upon inspection).
    • Any product with a missing, damaged, altered, or otherwise unreadable serial number, service tag number, model number, part number, and/or manufacturer model.
    • Any product that does not match the serial number, service tag number, model number, part number, and/or manufacturer model of the original product purchased.
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, charger, and all other items originally included with the product.
    • Any product that exhibits physical damage, including but not limited to damage caused by water, impact (dropping it), etc.  If you received your product damaged, please see “Reporting a Shipping Problem”.  This would not be considered a return.
    • Any product that has been tampered with, customized, or altered in any way.  This includes but is not limited to the installation of antivirus software other than what is built into Microsoft Windows 10, installing/uninstalling software or hardware, missing parts, etc.
    • Any product that is returned with markings or writing made by the customer on the original box or product itself.

Return Shipping

To return an item, place the item in its original packaging and mail your return to  ACE Recycling Returns, 10297 West Van Buren Street, Suite 16, Tolleson, AZ 85353.  The customer is responsible for return shipping costs.  ACE Recycling strongly recommends using a trackable method of shipping for returns.

ACE Recycling does not charge for shipping labels from returns of defective products, or if you received the wrong product, products damaged during shipping, or if the product did not match what was shown on aceewaste.com.

In the event, a product is returned that is not defective or an incorrect product or where the product does not match what was shown on aceewaste.com, the return shipping cost initially covered by ACE Recycling will instead be deducted from the refund amount.

Refunds

ACE Recycling does not take title to returned items until the item arrives at ACE Recycling.  We do not cross-ship.  Returns must be received, inspected, and approved before a refund or replacement is issued.  Refused shipments are treated as a regular return.  A defective product that is returned may be repaired, replaced, or refunded at ACE Recycling’s discretion.

Disclaimer

Nothing in the Return Policy limits your rights or remedies under any law.

Questions

If you have any questions concerning our Return Policy, please contact us at 623.907.5430 or info@aceewaste.com.  It is our goal to provide exceptional customer service, please allow us the opportunity to do so.